Support

I am having barriers from my department in rolling out Pando

Pando is a tool that provides a range of functionalities for health professionals. These include:

  • Secure instant messaging for patient identifiable information
  • Hospital directory that can be searched by name or specialty
  • Task management
  • Patient cards

Different departments and professionals find Pando useful in different ways. The Pando team can share examples from a wide variety of organisations, specialties and individuals across the UK to help build the case for streamlining communications and saving healthcare professionals’ time.


Leading change

Leading change in your department can be difficult. In general, expect some resistance, unless others can see the benefits that Pando can have for individuals, teams and patients. This is why Pando supports departments running free evaluations for a period of six weeks so that colleagues can try it for themselves.

A tip for dealing with push back – ask your colleague directly:

“What is the greatest work-related communication issue you have experienced, that you would like to see solved?”


“There are people on my team that do not want to use Pando on their own device”

We’ve heard this a lot, and it’s fair enough. But would you rather wait for your organisation to (maybe agree to) provide you with a (probably outdated) smartphone, or get going with Pando using your own phone today?

Interestingly, ‘Bring Your Own Device’ is a buzz phrase in the NHS right now. At a recent conference, Matthew Swindells discussed the area directly, stating outright that ‘BYOD’ is where the future of healthcare is headed. Pando is, in many ways, your work phone on your own device.

Using your own device has benefits: you don’t have to carry two phones, you can use a device you’re used to using, and more importantly, the imporvements that Pando can bring can be delivered much faster. With Pando, your work communications are separate to your personal messages, and you can even choose to securely message your colleagues from the comfort of your own home.

 If you would like our support in discussing a ‘Bring Your Own Device’ policy in your hospital, let us know. Research shows that 98% of healthcare professionals are using WhatsApp already on their own devices to share clinical information, meaning BYOD is effectively already in effect.


“I don’t want to use my own mobile data for Pando”

If you’re asking this question, it’s clear that either your Trust doesn’t have WiFi or it logs out frequently. Bear in mind that Pando uses a very similar amount of data to WhatsApp and other low data consumption messaging apps, so you shouldn’t see it eating into your allowance.

Alternatives you can look into:

  • University WiFi – if you are working at a teaching hospital, you should look into getting an eduroam account set up.
  • Speak to your Trust – if you are in an area of the hospital where data is poor and WiFi is essential, it is worth speaking to your Trust to see what the options are. If we can provide any support for this, let us know.

We are always happy to help 👉🏼 support@hellopando.com and we can speak further at a time that is convenient for you. 👩🏼‍💻

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