Support

How do I create my Pando profile?

The Pando activation process is based on two-factor authentication via your approved email address.


A few recommendations:

The most common problems people experience can be solved by the following actions:

  • Ensure you have enabled notifications
  • Check your junk mail for the activation link 
  • Complete the process using 3G/4G mobile data rather than Trust WiFi
  • The activation link only lasts 24 hours

6 steps to get onboard Pando

  1. Download Pando
    Search for Pando on the iOS App Store or Google Play Store and download the app. Make sure to allow notifications when prompted – this is essential for the authentication process (and can be changed once you are in the app). We also recommend this process on 3G/4G mobile data to prevent connectivity issues.
  2. Log on with NHS or Trust email
    Using your approved NHS or Trust email while logging in will send an authentication email with a code to your trusted account. If you do not receive the email, check the junk folder. This code will expire after 24 hours so make sure you authenticate as soon as you can or you will need to generate a new link.
  3. Create Your Profile
    Youโ€™re in! Create your profile including your specialty, grade and linking to your hospital. This hospital can be changed at a later point.
  4. Send a Message
    Click the plus button to contact other members of staff or use the directory at the top of the home screen. You can search the directory by name, hospital or speciality.
  5. Invite your Team
    If you search for someone and they are not on the app yet you are able to invite them after you are not able to find them in the directory or on the settings page. They will then be sent a download link that can be shared directly with them.
  6. Learn more
    If you have any problems please get in touch by telephone or email support@hellopando.com

If you have any problems, including a lost phone/device, then please get in touch and we can delete your account remotely ๐Ÿ‘‰๐Ÿผ support@hellopando.com ๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป๐Ÿ‘จ๐Ÿพโ€๐Ÿ’ป

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